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The chatbots in the commercial department

2019-02-14 21:30:59 por: Sofía Tellez

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Hi, I'm Manuel, and today we'll know some of the uses we can give to a chatbot within the commercial department.

We have always seen that in the commercial department of a company the staff keeps contact with their customers through the cell phone, the email and making visits, among others, and the time is not enough.

Through a chatbot on Facebook, WhatsApp or on the site web, all these activities can be optimized. How?:

  • Offering products, services, offers or information of interest to the target audience.
  • Providing information on the availability of products or services, delivery times, guarantees and prices.
  • Receiving orders simultaneously, in real time, 24 hours and under the guidelines established by the company.
  • Establishing date, time and place delivery of orders.
  • Solving questions and concerns and frequently asked questions.
  • Establishing performance indicators of each department member.
  • Carrying out surveys of customer satisfaction, among others.

This is why chatbots are excellent strategic allies when we talk about sales.

Make it simple, make it simple with a chat!