Hi, I'm Manuel, and today we'll know some of the uses we can give to a chatbot within the commercial department.
We have always seen that in the commercial department of a company the staff keeps contact with their customers through the cell phone, the email and making visits, among others, and the time is not enough.
Through a chatbot on Facebook, WhatsApp or on the site web, all these activities can be optimized. How?:
Offering products, services, offers or information of interest to the target audience.
Providing information on the availability of products or services, delivery times, guarantees and prices.
Receiving orders simultaneously, in real time, 24 hours and under the guidelines established by the company.
Establishing date, time and place delivery of orders.
Solving questions and concerns and frequently asked questions.
Establishing performance indicators of each department member.
Carrying out surveys of customer satisfaction, among others.
This is why chatbots are excellent strategic allies when we talk about sales.
Make it simple, make it simple with a chat!
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