How #Chatbots help customers and your company

2018-04-19 17:26:37 por: Sofía Tellez

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Not all #chatbots can take a client through a complete purchase process, but it is not necessary, so that they can only motivate people to offer information voluntarily, Begin filling a shopping cart or asking a question, they generate a great advantage for companies.

Also read: The most impressive success stories about Chatbots in Colombia and the world

The #chatbots can offer you a phone or email with more information, manage an order, a bill or schedule an appointment in real time.

This works particularly well in situations of high value, such as customer service, in which the customer requires a quick and accurate response, in addition to saving resources to companies in terms of time and levels of satisfaction.


What to ask a [#chatbot] ( if you are looking for one for your company

Although the #chatbots do not have to submit their resume for a job, you can still think of them as an employee in one aspect: the interview.

Start interviewing the #chatbots with whom you are, and ask them to solve the real needs of product recommendation, customer service and sales. In this way you will get a good idea of ​​what is possible today.


Make a purchase and see if it is an experience in which you would feel comfortable with your own customers. You can get a surprising answer that will help you better understand how a #chatbot can improve your ability to communicate with customers 24 hours a day, 7 days a week.

Finally, in Colombia there are already leading companies in the development of #chatbots business, specifically for #WhatsApp that are more functional than other types of chatbots given the scope of this instant messaging platform and its massive use in the country. If you want to know how to implement this technology in your company you can request an advice here