The transport companies either passenger or cargo have a quite complex operational and logistic process.
They must give each route a specific road map identifying:
In addition, they should receive from each driver:
This process takes a lot of time and is usually handled by combining a series of tools such as the WhatsApp, email, phone calls and the completion of physical formats, among others.
By implementing a chatbot on WhatsApp, this process could be automated and unified in such a way that it only requires the use of a tool.
The information would be sent and received would require and maintain control of the operation using alerts and databases that are automatically sorted.